Yes, all our cleaners are fully insured. We take great care in selecting our team, hiring only individuals we personally know or who come highly recommended by current staff members. Your peace of mind is our priority.

While our team exercises the utmost care and diligence during every cleaning appointment, we must respectfully clarify that we cannot accept liability for damage resulting from normal wear and tear, or for any damage not caused directly by the actions of our staff. Should you have any items that require special care or handling, we kindly request that you inform us in advance. In the absence of such notification, we regret that we cannot assume responsibility for any resulting damage.

Please also be advised that we do not provide cover for accidental damage for the first £250.00 of any individual loss. We therefore strongly encourage clients to make their own insurance arrangements to ensure comprehensive protection.

First we can assure you that the address is not kept with the keys. If our cleaner loses the key(s) we will give you a ring as soon as we find out and we will ask you to change the locks. Keep the receipt and return it to us – we will pay you straight away bia BACS the amount you have paid.

Yes, your cleaner is not only your cleaner, but also your friend for whom safety is very important. We will ask your cleaner to memorize the code and ask not to write it down – if they forget the code we will give it to them straight away from our office.

Yes, all our cleaners have the necessary documentation and the legal right to work in the UK. We ensure full compliance with UK employment laws as part of our hiring process

Yes, we maintain detailed records of all past visits, including dates, services provided, and any relevant notes specific to each appointment. This information is securely stored and used solely to support the consistent delivery of our services and to assist with any client queries or follow-up needs.

In line with data protection regulations, all client records are handled with strict confidentiality and are retained only for as long as necessary to fulfill the purposes for which they were collected. Should you wish to review or request deletion of your service history, please do not hesitate to contact us.

While a few members of our team are fluent in English, most have a basic working knowledge suitable for carrying out their duties. To support clear communication, our cleaners also make use of modern translation tools when needed. Additionally, we are always happy to assist with any communication or translation needs to ensure your instructions are understood and followed accurately.

Your satisfaction is our top priority, and we are committed to delivering a consistently high standard of service. If you feel that a cleaner has not met your expectations, please contact us by phone or email. We will promptly address the matter, typically within 24 hours, and speak with the cleaner to seek a resolution.

We believe in offering individuals the opportunity to improve, so we may suggest a follow-up visit. However, if you remain unsatisfied after the second visit, we will arrange for a new cleaner to be assigned. To ensure your complete satisfaction, their work will be closely supervised during the initial appointment.

We stand by the quality of our service and are always here to ensure your experience with us is a positive one.

Absolutely. Our goal is not only to make a great first impression but to maintain a consistently high standard of cleaning over the long term. We understand that with routine tasks, attention to detail can sometimes fade over time, which is why we have measures in place to ensure ongoing quality.

Our team conducts regular supervision and quality checks, including occasional on-site visits while cleaning is in progress. During these visits, we assess the standard of work and address any areas that may require additional attention.

We also greatly value your feedback — please feel free to contact us at any time with your comments or concerns. Your input plays a key role in helping us maintain and improve the level of service we provide.

Our staff are uniformed. However we would like to make sure that our cleaners feel comfortable at all times – that’s why they choose what to wear to work. Don’t forget they have to feel good too!

Our cleaners are prepared to meet all your needs -just tell us what you would like us to do and we will take care of it! However, concerning laundry: take some time to clearly explain how to use your washing machine. We would appreciate if you sort through your laundry to pull out any’ dry-clean only’ or ‘hand wash’ items. Also, please check the pockets of your garments for money, tickets or tissues. We are not a laundry service and we can therefore not be held accountable for any colour flood or item shrinkage. Please do ensure that you have fully briefed your cleaner if you wish them to do laundry for you.

Yes, discretion and professionalism are core values of our service. All of our staff are trained to respect your privacy and to conduct themselves with the highest level of integrity at all times. We understand that our presence in your home or workplace is a matter of trust, and we take that responsibility very seriously.

If you have any specific concerns or preferences regarding privacy, we encourage you to let us know so we can accommodate them appropriately.

Yes, our staff is highly considerate and focused on ensuring your satisfaction. They are polite, friendly, and always ready to assist. If for any reason you’re not happy with the personality of your cleaner, simply let us know by phone or email, and we will assign someone else. You can change your cleaner as many times as you like—your comfort and happiness are our priority!

Please show your cleaner both courtesy and respect. They are the wonderful people who will tidy your home, mop your floors and clean your loos. They will do their utmost to make sure that you are happy and pleased with their work. Do encourage your cleaner with positive feedback – it really will be appreciated. Also since the cleaners are rewarded financially by the best performance all feedbacks are very welcome. Your cleaner works hard and may appreciate a tea or coffee. Do let them know how to use the kettle and where you keep the sugar. Some clients let their cleaner switch on the radio while cleaning – we all know from experience how dull a quiet house can be! To avoid any confusion, do talk this through with your cleaner. Let them know what they can and cannot do. As a tip, a happy cleaner listening to upbeat music will tend to work much faster than one without!

Our office is open from 9am to 6pm Monday – Friday and we are available on our mobile from 8am – 8pm Monday – Friday and 12pm to 5pm on Saturdays. In emergencies, we can be contacted at any time. We are here for you!

When the cleaner is going on holiday we will inform you at least one week before. You can decide if you would like to have a replacement or if you wish wait for your cleaner. If they are sick – as you know you can’t predict sickness weeks ahead – we will contact you as soon as possible and we will organize a replacement. We reserve the right to change the day or time if necessary but of course we will work with you!

We cover most areas in London:

Surbiton, New Malden, Kingston Upon Thames, Wimbledon, Earsfield, Southfields, Putney, Hampton Wick, Hampton, Teddington, Twickenham, Ham, Richmond, St. Margaret, Barnes, Parsons Green, Hounslow, Isleworth, North Sheen, Kew, Brentford, Acton, Ealing, Chiswick, Hammersmith, Fulham, Shepherds Bush, Kilburn, Paddington, Kensington, Sloane Square, Victoria, Westminster, Marylebone, West End, Holborn, City, Chelsea, Batersea, Clapham, Brixton, Streatham, Tooting, Balham, Wandsworth Town, Wansdworth Common, Lewisham, Finsbury Park, Islington, Waterloo, Vauxhall, Charing Cross, Kennington, London Bridge, Canary Wharf, Liverpool Street, and many more!

To see the full list, please see our Covered Areas page.

Yes, we can work evenings, nights, and holidays if needed. We usually don’t work on Sundays, but feel free to ask and we’ll see what we can do! Just a heads-up—any cleaning outside of 6am–9pm or on Sundays is charged at our one-off hourly rate of £28.00

We strive to provide services that meet your needs, so we hope you won’t need to cancel. However, if you do, there is no cancellation fee as long as we receive 24 hours’ notice. If you’re moving and would like to continue our service, please let us know, and we’ll gladly arrange cleaning at your new home (within London).

Let us know at least 24 hours before you leave. You can freeze your service as long as you wish and you will not be charged for it at all. If you are going away for more then a month then we may find a different cleaner, but we will inform you about any changes.

There are no hidden costs. Our pricing is clear: you pay £22.00 per hour, inclusive of VAT, either directly to the cleaner or to AG Cleaning Services for regular domestic cleaning. As a VAT-registered business, this is the full and final cost—no additional charges or fees.

Once we have agreed which day and time you would like the cleaner to attend you will receive the same cleaner each week. We believe that only in this way you will get the best service!